Kal Siha — call recording compliance software
The law says record, retain, deliver. Kal Siha does all three automatically — it connects to the phone system you already have, finds any call in seconds, and deletes recordings itself when the retention period ends.
Why it's urgent
Three new obligations. One of them has teeth.
Amendment 73 to Israel's Consumer Protection Law places three duties on businesses that sell by phone: record sales calls for transactions of NIS 750 or more, retain them for set periods, and deliver them to any consumer who asks within 10 business days.
The third duty is the dangerous one: a business that fails to deliver a recording as required is deemed in civil proceedings to have admitted the consumer's version of what was said on the call — and cannot submit the recording as evidence without the court's permission.
How it works
No new phone system. No change to how your reps work.
Kal Siha connects to the phone system you already run — VoIP, cloud PBX or contact centre platform — and pulls the recordings from it. Your reps carry on exactly as they do today.
- Automatic recording of every sales call, with no decision to make mid-conversation
- Automatic opening announcement covering the recording and the consumer's right to receive it — as the law requires
- Call tagging — deal closed or not, amount, rep and product
- Encrypted storage with full backup and role-based access control
The moment it gets tested
A customer asks for a recording. You have 10 business days.
This is where a real system parts ways with a folder of files on a server. If you can't find the call, as far as the court is concerned you have admitted the customer's version.
- 1Find it by phone number, date, rep or deal value — in seconds
- 2Listen and confirm it's the right call, with every call detail beside it
- 3Send a secure link — compliant delivery, inside the statutory window
- 4Delivery is logged in the audit trail — proof that you met the obligation
The law requires two years if a deal closed and six months if it didn't. Kal Siha enforces that on its own and deletes at the end of the period — so you never hold personal data longer than required, and never delete early a recording you are still obliged to keep.
Who it's for
If you sell over the phone, this probably means you
The law applies to the sectors listed in the Ninth Schedule. Here are some of them:
Telecoms and utilities
Mobile, internet, television broadcasting and household gas supply — sectors that run business-initiated phone sales at scale.
Finance and entitlements
Loan brokerage, tracing lost funds, tax refunds, medical entitlements and credit score improvement. Banks, insurers and pension marketers are subject to parallel obligations.
Ongoing services
Maintenance and repairs, ongoing health services, and product sales that follow a call the business initiated.
The list above is a summary. The binding list is the one in the Ninth Schedule to the law — the full breakdown is in the guide.
Questions and answers
What businesses ask us
Do we have to record every sales call?
Not every call. The duty under Amendment 73 to the Consumer Protection Law applies to sales calls the business initiated, for remote transactions of NIS 750 or more, in the sectors listed in the Ninth Schedule to the law. Many businesses choose to record everything anyway — because recording everything is easier than deciding mid-call whether a given conversation has to be recorded.
Do we need to replace our phone system to use Kal Siha?
No. Kal Siha connects to existing VoIP systems, cloud PBXs and contact centre platforms and pulls the recordings from them. There is no equipment to replace and nothing changes in the way your reps work.
How does the system help us meet the 10 business day delivery requirement?
You find the call by phone number, date, rep or deal value, and send the customer a secure link in one click. Every delivery is logged in the audit trail, so the business has proof that it met the requirement in the law.
What happens to recordings when the retention period ends?
The system enforces the law's retention policy automatically: two years for a call that led to a deal, six months for one that didn't. At the end of the period the recording is deleted automatically — so the business never holds personal data longer than required.
When should we start getting ready?
The law takes effect on 22 March 2027. Connecting a phone system, defining a retention policy and rolling out a procedure with your reps all take time — so start months ahead rather than in the final week.
Not sure whether the law applies to you?
Tell us what your business does and how you sell, and we'll tell you plainly whether you fall inside the Ninth Schedule — and what that means in practice.
Get a free assessmentThe information on this site is a general overview of the law's main provisions and does not constitute legal advice.